MokoHub keeps all your work apps in one window, and you sign in to them the same way you would in a browser: with your Google Workspace account. There is no separate MokoHub username or password to remember. If sign-in gets stuck, this guide walks you through the most common problems and how to fix them.
How sign-in works (the short version)
When you open MokoHub for the first time, you see a welcome screen with a Get started button. Clicking it takes you straight to your dock of apps.
You then sign in to your services (Gmail, Calendar, and the rest) inside their tiles, just like signing in on a website. Because your Google apps share one sign-in session, signing in to any one Google service normally signs you in to the others automatically.
Google sign-in won't finish or gets stuck
If the Google sign-in page hangs partway through, spins forever, or shows a blank screen after you enter your details, try these steps in order:
- Wait a few seconds. The sign-in process bounces between several Google pages, and that can take a moment.
- Close the tile and reopen it, then start sign-in again.
- Fully quit MokoHub and reopen it.
- Check your internet connection by opening any website in a normal browser.
If it still won't complete, the problem is usually a security setting on your organization's version of MokoHub that is blocking one of the pages Google needs during sign-in. This isn't something you can change yourself, so contact your administrator (see When to ask for help below) and let them know Google sign-in stops partway through.
Signing in to Gmail doesn't sign in to Calendar or Drive
Normally, one Google sign-in covers all your Google apps. If you sign in to Gmail but Calendar, Drive, or another Google service still asks you to sign in separately, that points to a setup issue in how your MokoHub was configured.
You can keep working by signing in to each Google app individually for now, but let your administrator know so they can correct the shared sign-in setup.
You're signed in to the wrong account
If a Google service opened under the wrong account (for example, a personal account instead of your work one):
- Open the tile that is showing the wrong account.
- Click your account picture or initial in the top-right corner of the Google page.
- Choose Sign out (or Add another account if you simply need to switch).
- Sign back in with the correct Google Workspace account.
Because your Google apps share one session, changing the account in one place updates the others too. Sign in with the account you actually want to use across all your Google tiles.
You get signed out every time you restart MokoHub
Your sign-ins are meant to stick around after you close and reopen the app. If you find yourself signing in again on every launch, it is usually one of these:
- A setup issue. The way sign-in sessions are saved may not be configured to persist. This needs an administrator to fix.
- Security software or a locked-down device. Tools that clear cached data on exit can wipe your saved sign-in each time.
Try restarting your computer once. If you are still signed out on every launch, contact your administrator and mention that logins aren't being remembered between restarts.
MokoHub keeps showing the welcome screen every time
If MokoHub returns you to the Get started welcome screen every time you open it, just click Get started again to go to your dock. This is harmless.
If it happens on every single launch and it's becoming a nuisance, it usually means your saved app data is being cleared. Restart your computer, and if that doesn't help, let your administrator know.
How to reset your sign-in
If a service is behaving strangely, showing the wrong account, or won't let you sign in, the cleanest fix is to sign out of that service and sign back in:
- Open the tile for the service having trouble.
- Use that service's own Sign out option (usually under your account picture or a menu inside the page).
- Reload the tile if needed, then sign in fresh with the correct account.
For Google apps, signing out of one and back in with the right account resets the shared session for all of them at once.
A note on "What is new?" and release notes
Older versions of MokoHub showed a What is new? button and a changelog screen. These have been removed. If you're looking for them and can't find them, that's expected, not a fault. The update bar now simply lets you know when an update is available or ready to install.
When to ask for help
Contact your MokoHub administrator or support team if:
- Google sign-in never finishes, even after quitting and reopening the app.
- Signing in to one Google app doesn't carry over to the others.
- You're signed out every time you restart, even after a full computer restart.
These are almost always configuration issues on the organization's side rather than something wrong with your account. When you reach out, describe exactly what you see (which service, and at what point sign-in stops) so it can be fixed quickly.