Every tile in MokoHub loads a website in its own small browser view. Most of the time it just works, but now and then a tab opens blank, shows an error, or gets stuck part-way through signing in. This guide walks you through the quick fixes, in the order to try them.
Work through the steps from top to bottom. In most cases the very first one clears things up.
Start here: reload the tab
A blank or half-loaded tab is very often just a hiccup, the same as a web page that needs a refresh. Reloading forces the service to fetch a clean copy.
- Click the service in the left-hand sidebar so its tab is showing.
- Reload it. Press Ctrl+R (on a Mac, Cmd+R), or right-click the service in the sidebar and choose Reload.
- Give it a few seconds to finish loading.
If the page comes back, you're done. If it's still blank or shows an error, move on.
Check your internet connection
MokoHub loads real websites, so if your connection drops, tabs will fail to load exactly like a browser would.
- Open a normal web browser and try to visit any website.
- If that also fails, the problem is your connection, not MokoHub. Reconnect to Wi-Fi or your network and try the service again.
- If only one particular service is failing while everything else loads fine, that service's own website may be temporarily down. Wait a little and reload.
Try signing in again (Google services)
Many MokoHub tiles are Google Workspace tools, and they share a single Google sign-in. If a tab looks blank or keeps bouncing back to a login page, your session may simply have expired.
- Open the affected service and sign in to Google again if prompted.
- Because Google tools share one login, signing in once usually restores the others too. Click through Gmail, Calendar, and Drive to confirm.
If a Google sign-in gets stuck part-way through (a spinning page that never finishes), that is often an allowed-sites issue. See the section below.
Clear the service and let it reload fresh
If a tab is still stuck, clearing that service resets its stored data so it loads from scratch. This is the tab-level equivalent of clearing a browser's cookies for one site.
- Right-click the service in the sidebar.
- Choose Clear cache (and, if offered, Reload).
- Wait for the tab to reload. You may be asked to sign in again afterward, which is normal.
Note: clearing a service affects only that one tile. It won't remove the tile or touch your other services.
If it's still blank: the allowed-sites (domain lock) setting
MokoHub can be set up to only open websites on an approved list. This keeps managed installs locked to trusted tools. If a service, or a page it redirects to during sign-in, isn't on that list, the tab can come up blank or stop mid-load.
This isn't something you can change yourself on a managed setup, but knowing the symptom helps you report it clearly. Tell-tale signs:
- The tab is blank straight after opening a specific service.
- A sign-in page starts loading, then freezes or bounces back without finishing.
- Everything else loads fine, so it isn't your connection.
If that matches what you're seeing, it likely needs a site added to the approved list by whoever manages your MokoHub. Contact your administrator or use the Support link on the welcome screen, and mention the exact service and what you saw.
Restart MokoHub
If several tabs are misbehaving at once, a full restart clears any temporary glitch.
- Fully quit MokoHub (don't just close the window if it keeps running in the tray).
- Open it again and wait for your services to reload.
Still stuck?
If a service won't load after all of the above, gather a couple of quick details before reaching out: which service it is, and whether it's blank, showing an error message, or freezing during sign-in. Then contact your administrator or use the Support link on the MokoHub welcome screen so it can be looked into.