Getting Started
Learn how to begin your journey with us, from onboarding to accessing your services.
How to Contact Support
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Moko Consulting provides technical support for all managed services. This guide explains how to reach us and what to include so we can help you as quickly as possible.
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Getting Started with Moko Consulting Services
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Welcome to Moko Consulting! This guide will help you get oriented with our services, tools, and support resources.
Your Services at a Glance
Depending on your plan, you may have access to:
- Mokonyx — A fully managed Joomla website on the Mokonyx platform
- MokoCRM — A Dolibarr-based CRM/ERP system for managing clients, invoices, and projects
- MokoGIT — Private Git hosting for your code repositories
- Managed Hosting — Email, domains, backups, and server management
First Steps
- Log into your admin dashboard at
yourdomain.com/administrator - Review the Mokonyx control panel for site status and feature plugins
- Check the Knowledge Base categories for guides specific to your tools
- Contact support if you need help getting started
Browse the Knowledge Base categories below for detailed guides on each product and service.
How to Get the Most From Your Plan
Every engagement is a little different, so a few habits help you get value quickly:
- Bookmark your dashboard and keep your login details in a password manager.
- Start with the guide that matches your tool. If you have Mokonyx, begin with the platform basics; if you have MokoCRM, start with the CRM setup articles.
- Keep your contact details current so important notices and reports reach the right person.
Getting Support
When you need a hand, the fastest path is to reach out with a clear description of what you are trying to do and any error messages you have seen. Contact the Moko Consulting team at
What to Read Next
- What is Mokonyx? — an overview of the managed website platform.
- Product-specific Knowledge Base categories for step-by-step guides.
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Empowering Small Businesses with Open-Source Solutions
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Unlock the transformative power of open-source for your business!
See how Moko Consulting leverages cutting-edge tools like Joomla and Dolibarr to help small businesses thrive with unparalleled flexibility, security, and cost-efficiency!
#OpenSource #SmallBusinessSolutions #Joomla #Dolibarr #MokoConsulting #TechForBusiness #DigitalTransformation
At Moko Consulting, we believe in the transformative power of open-source software for small businesses. By leveraging these dynamic solutions, we empower businesses to drastically reduce costs while gaining the freedom to customize software to their unique needs. Our clients enjoy enhanced security from a transparent, community-driven development process and the ability to innovate without the burden of expensive licensing fees.
Harnessing the Strength of Joomla and Dolibarr
Moko Consulting doesn’t stop at just implementing open-source solutions. We specialize in developing custom modules and components tailored to each client's operational goals. By partnering with top developers and leveraging widely used frameworks, we ensure that your business has access to the latest technologies. Within Joomla, we harness powerful extensions for advanced content management and seamless e-commerce experiences. In Dolibarr, we implement comprehensive modules for inventory tracking, financial management, HR operations, and customer relationship workflows.
This collaborative and innovative approach ensures that our clients always have access to tools that are not only current but future-ready, giving them a strategic advantage in their respective industries.
Addressing the Drawbacks of Open-Source
Despite its many benefits, open-source software can come with challenges. Implementation and customization often require technical expertise. Ongoing maintenance, updates, and security hardening may fall entirely on the user without dedicated vendor support. Additionally, selecting and configuring the right combination of tools can be overwhelming for small businesses without in-house IT staff.
How Moko Consulting Makes Open-Source Work for You
At Moko Consulting, we bridge the gap between the flexibility of open-source and the ease of managed services. We offer end-to-end support—from system design and deployment to training, updates, and maintenance—so you don’t need a full-time developer on staff. We build user-friendly interfaces, provide documentation tailored to your business, and remain available for ongoing support and module upgrades.
Our experience across industries and platforms allows us to create scalable systems that grow with your business. Whether you're launching a new website, managing customer relationships, or tracking internal operations, we make sure open-source works seamlessly for you—with none of the technical headaches.
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Terms, Agreements, and Service Scope Overview
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Wondering what’s covered in your Moko Consulting agreement? Here’s a quick overview of terms, service scope, and support expectations.
#MokoConsulting #ServiceTerms #ClientOnboarding
Terms, Agreements, and Service Scope Overview
At Moko Consulting, we want every client to feel confident, clear, and informed. That’s why we outline everything upfront — from what’s included to how we support you after launch.
Service Agreements
Every project begins with a signed service agreement or proposal that includes:
- Defined scope of work
- Pricing and payment schedule
- Project timeline and milestones
- Revision terms and approval expectations
All agreements are accessible via your Client Portal for reference at any time.
What’s Included
Your agreement specifies the deliverables associated with your selected services. Common inclusions:
- CRM/CMS setup and customization
- Website design and module integration
- Branding assets (logos, business cards, etc.)
- Hosting, backups, and system support
Any add-ons or change requests will be quoted separately for approval before work begins.
Terms of Service
Our general Terms of Service cover:
- Your rights and responsibilities as a client
- Our responsibilities as a service provider
- Data ownership, confidentiality, and usage
- Cancellation, refunds, and dispute resolution
You can view the full policy at mokoconsulting.tech/terms-of-service
Ongoing Support
Once your project launches, we offer ongoing support via:
- Support ticket system for tracked requests
- Live chat during business hours
- Your dedicated account manager (as listed in your portal)
Pro Tip: Need a custom engagement or out-of-scope work? Just ask — we’re happy to quote flexible solutions that match your needs.
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Your Account Manager & Support Team
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🧑💼 Meet your support team! Every Moko Consulting client gets a dedicated account manager + full support team. Human help, real results.
#MokoConsulting #ClientSupport #AccountManager
At Moko Consulting, we believe in human connection and accountability. That’s why every client is paired with a dedicated account manager and a responsive support team.
Your Account Manager
Your account manager is your main point of contact for all things project-related. They’re here to:
- Help clarify your goals and priorities
- Coordinate deliverables and timelines
- Answer questions and escalate urgent needs
- Ensure your overall satisfaction and success
You’ll receive their direct contact info upon project kickoff.
Our Support Team
Our wider support team is available through your Client Portal, Ticket System, and Live Chat
Need help outside of regular hours? We monitor critical issues and aim to respond within one business day for all standard inquiries.
Pro Tip: For the fastest resolution, submit your request through the support ticket system — it ensures your issue is routed to the right team member right away.
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