❓ New to Moko Consulting? We've got answers! Check out our FAQs to learn about support, timelines, access, and more.
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Where do I find my invoices and contracts?
All invoices, proposals, and signed contracts are available in the Billing and Documents sections of your Client Portal. You’ll receive an email when a new document is uploaded or updated.
How long does setup usually take?
Most projects begin within 3–5 business days of onboarding completion. The full timeline depends on your selected services and responsiveness with approvals.
Can I update or revise my project details?
Yes! You can request changes anytime by opening a support ticket. We'll confirm the change, timeline impact, and whether additional billing applies.
Do you offer training?
Yes, we include basic virtual training and documentation with all service packages. Recordings are provided. Additional training sessions are available upon request.
What if I need something not listed?
We love custom requests! Reach out through the portal or email us with details, and we’ll provide a quote or a recommendation.
💡 Still have questions? Start a live chat or open a support ticket — we’re here to help every step of the way.