Troubleshooting

Details
Category: MokoSuiteSocial
  • Applicable Software: MokoSuiteSocial
  • Min Version Number: In Development
  • Max Version Number: Not Applicable

Common issues with MokoSuiteSocial and how to resolve them. Check the Activity Logs for detailed error messages.

Articles Are Not Being Cross-Posted

  • Check the service is published.
  • Check queue processing is active (Scheduled Task or page-load).
  • Check per-article settings — Skip Cross-Posting may be enabled.
  • Duplicate guard — articles are only cross-posted once per service.

Posts Are Failing

  • Check Activity Logs for the specific API error.
  • Expired tokens — re-authorize via the Connect button.
  • Rate limits — the retry mechanism will handle these automatically.
  • Invalid credentials — verify keys and permissions.

Twitter Posts Failing

  • Ensure all four OAuth 1.0a keys are filled in.
  • Bearer tokens cannot create tweets.
  • Ensure Read and Write permissions in the Developer Portal.

Queue Is Not Processing

  1. Check System → Scheduled Tasks — is the task enabled?
  2. Verify processing method in component options.
  3. Check PHP error logs.
Hits: 33