The RSS Feed Module in MokoCRM allows you to publish real-time updates from your CRM system to external RSS readers. It can be used to broadcast public events, news, knowledgebase articles, or other updates in a standardized XML format that subscribers can follow using any RSS-compatible application.
The RSS Feed Module in MokoCRM allows you to publish real-time updates from your CRM system to external RSS readers. It can be used to broadcast public events, news, knowledgebase articles, or other updates in a standardized XML format that subscribers can follow using any RSS-compatible application.
🧾 Enabling the Module
- Navigate to:
Home → Setup → Modules → RSS Feed - Click Activate
- Configure available feeds and access control via Home → Setup → RSS Configuration
📡 Publishing Feeds
- Feeds can be automatically generated for:
- Public events or calendar entries
- Knowledgebase articles or blog posts
- Company news or product announcements
- Each feed URL is accessible publicly or can be protected by token
- Feeds are formatted in standard RSS 2.0 XML for compatibility
🔗 Accessing RSS Feeds
- Copy the feed URL provided in the module settings
- Paste the URL into any RSS reader (e.g., Feedly, Thunderbird, Outlook, etc.)
- Feeds automatically update when new items are published
🔐 Access Control
- Feeds can be configured as:
- Public – anyone with the link can access
- Token protected – only accessible with a generated key
- Disable individual feeds without uninstalling the module
📊 Use Cases
- Embed live updates into external websites or portals
- Notify subscribers of new documents, events, or policies
- Use for internal dashboards or third-party system integrations
📌 Best Practices
- Use RSS for non-sensitive content intended for wide distribution
- Include titles and summaries for improved reader compatibility
- Test feed URLs with multiple readers to confirm formatting
- Disable outdated feeds to prevent broken links
- Label each feed clearly for subscribers