Knowledgebase & Support

The Web Hooks Module in MokoCRM allows external systems to be notified in real time when specific business events occur—such as new invoices, contact creation, or stock changes. It sends structured HTTP requests (usually JSON) to a predefined URL, enabling seamless automation and system integration without polling the API.

The Web Hooks Module in MokoCRM allows external systems to be notified in real time when specific business events occur—such as new invoices, contact creation, or stock changes. It sends structured HTTP requests (usually JSON) to a predefined URL, enabling seamless automation and system integration without polling the API.

🧾 Enabling the Module

1. Navigate to:
   Home → Setup → Modules → Web Hooks
2. Click Activate
3. Go to Setup → Web Hooks to define triggers, URLs, and payloads

🔔 Supported Events

• Third party creation or modification
• Proposal validation or status change
• Invoice creation, validation, or payment
• Sales or purchase order status updates
• Stock changes, shipments, receptions
• Custom module hooks (with developer support)

📤 Payload and Request Format

• Sent via HTTP POST or GET
• Format: JSON by default (customizable per hook)
• Includes standard fields (e.g., ID, date, label) and entity data
• Can include authentication token or custom headers

🔗 Integration Use Cases

• Sync customer records to external CRM or marketing tools
• Trigger workflows in Zapier, Integromat, or Make
• Send invoice data to accounting or payment platforms
• Update dashboards or BI systems in real time

📊 Monitoring and Logs

• Log request history, including:
  • Delivery status
  • Response code
  • Payload sent
• Retry failed requests manually or on schedule
• Export webhook logs for review or audit

📌 Best Practices

• Use HTTPS endpoints to protect transmitted data
• Include authentication headers or token verification on receiving server
• Keep webhooks specific—avoid broad or overlapping triggers
• Log all activity and test with staging endpoints first
• Coordinate with Moko Consulting for custom hook development or complex integrations