🧾 Terms, Agreements, and Service Scope Overview
At Moko Consulting, we want every client to feel confident, clear, and informed. That’s why we outline everything upfront — from what’s included to how we support you after launch.
📄 Service Agreements
Every project begins with a signed service agreement or proposal that includes:
- 📌 Defined scope of work
- 💵 Pricing and payment schedule
- 📆 Project timeline and milestones
- 🔄 Revision terms and approval expectations
All agreements are accessible via your 🔐 Client Portal for reference at any time.
📦 What’s Included
Your agreement specifies the deliverables associated with your selected services. Common inclusions:
- CRM/CMS setup and customization
- Website design and module integration
- Branding assets (logos, business cards, etc.)
- Hosting, backups, and system support
Any add-ons or change requests will be quoted separately for approval before work begins.
⚖️ Terms of Service
Our general Terms of Service cover:
- Your rights and responsibilities as a client
- Our responsibilities as a service provider
- Data ownership, confidentiality, and usage
- Cancellation, refunds, and dispute resolution
You can view the full policy at mokoconsulting.tech/terms-of-service
🛟 Ongoing Support
Once your project launches, we offer ongoing support via:
- 📝 Support ticket system for tracked requests
- 💬 Live chat during business hours
- 🧑💼 Your dedicated account manager (as listed in your portal)
💡 Pro Tip: Need a custom engagement or out-of-scope work? Just ask — we’re happy to quote flexible solutions that match your needs.